Refund Policy
At Bertinha, we offer digital products such as printables, worksheets, educational resources and other downloadable files.
Because these products are delivered electronically, refund requests are handled according to the nature of the product and applicable consumer protection rules.
1. Digital Products
All products sold on this website are digital unless clearly stated otherwise.
No physical items will be shipped.
2. Refund Eligibility
Due to the nature of digital products, refunds are generally not available once the product has been accessed, downloaded or delivered, except where required by applicable law.
If the digital content is supplied immediately after purchase and the customer has given prior express consent to this and acknowledged the loss of the right of withdrawal, no refund will be due after delivery has begun.
3. Problems With an Order
If you experience any issue with your purchase, such as:
- receiving the wrong file
- being unable to access the download
- receiving a corrupted or incomplete file
please contact us at bertinhaweb@gmail.com and we will review the issue as soon as possible.
Where appropriate, we may provide:
- a replacement file
- a corrected version
- reasonable assistance in accessing the product
4. Accidental Duplicate Purchases
If you believe you have accidentally purchased the same product more than once, please contact us with your order details. Duplicate purchases may be reviewed on a case-by-case basis.
5. Free Products
Free resources are provided as digital downloads and do not give rise to any refund, exchange or financial compensation.
6. Non-Returnable Nature of Digital Products
Because digital products cannot be physically returned, refunds are not handled in the same way as physical goods. Each request will be considered in line with applicable law and the circumstances of the order.
7. Contact
If you have any questions about this Refund Policy or about a specific order, please contact:
Bertinha
bertinhaweb@gmail.com
Last updated: 21 April 2026